💳 Cancellation & Refund Policy

1. Overview

At Zovo Brands, we strive to provide high-quality digital products and services. Please read our cancellation and refund policy carefully before placing an order.

2. Digital Products

Due to the nature of digital products, once a product has been downloaded, accessed, or delivered electronically, it cannot be cancelled or refunded.

3. Digital Services

• Orders may be cancelled only before work has started.
• Once the project has started, cancellation requests may not be accepted.
• If partial work has been completed, a partial refund may be considered at our sole discretion.

4. Refund Eligibility

Refunds may be issued only in the following situations:

• Duplicate payment.
• Payment deducted but order not received.
• Technical issues preventing delivery that cannot be resolved.
• Refund approved by Zovo Brands after review.

5. Non-Refundable Cases

• Change of mind after purchase.
• Incorrect information provided by the customer.
• Failure to use the purchased digital product.
• Delay caused by incomplete project requirements from the customer.

6. Refund Processing Time

If a refund is approved, the amount will generally be processed within 5–10 business days to the original payment method.

7. Cancellation Requests

To request a cancellation before work begins, please contact us immediately using the contact details below.